My Empire Casino Responsible Gaming
At My Empire Casino, gambling should always be treated as entertainment, not as a way to make money or solve financial difficulties. The games on our website are based on chance, and while wins can happen, no outcome is guaranteed.
This Responsible Gaming page explains how we promote safer play for customers in Australia, what tools are available to help you stay in control, and where to find independent support if gambling stops feeling enjoyable.
Our Commitment to Responsible Gambling
My Empire Casino is committed to offering a gambling environment that is designed to be enjoyable, informed, and player-focused. Responsible gambling means making informed choices, understanding the risks, and using practical tools to keep play within limits that are right for you.
We aim to support responsible play by providing clear information about safer gambling, offering account-based controls where available, and encouraging customers to take breaks when needed. If you believe gambling is becoming difficult to manage, seeking early support can prevent further harm.
Gambling-related harm can affect a person’s wellbeing, relationships, and finances. My Empire Casino encourages customers to consider gambling as one form of leisure spending and to avoid chasing losses or relying on gambling for income.
Recognising Problem Gambling
Problem gambling can develop gradually, and it may not always be obvious. Some people notice changes in mood, spending habits, or time spent playing before they recognise the impact.
Warning signs may include:
- Spending more time or money than intended and finding it hard to stop
- Chasing losses or increasing stakes to recover money
- Borrowing money, selling possessions, or using credit to gamble
- Hiding gambling activity or becoming defensive when asked about it
- Neglecting work, study, family responsibilities, or personal health
- Feeling anxious, restless, or irritable when trying to cut back
- Gambling to escape stress, low mood, or personal problems
If any of these points feel familiar, it may help to pause play and seek support. Recognising concerns early is a positive step and can make it easier to regain control.
Self-Assessment and Limits
Checking in with yourself regularly can help you keep gambling enjoyable. Consider how gambling fits into your budget, whether it affects your mood, and whether it is changing how you spend your time.
My Empire Casino encourages customers to set limits before they play and to review those limits from time to time. Common responsible gambling measures include:
- Deposit limits - set a cap on how much you can deposit within a defined period
- Loss limits - set a maximum amount you are prepared to lose over a day, week, or month
- Reality checks - periodic reminders to help you track how long you have been playing
- Cooling-off periods - take a short break from gambling for a defined time to reset habits
- Self-exclusion - block access for a longer period if you need stronger protection
Limits work best when they are realistic, based on disposable income, and applied consistently. If you find yourself repeatedly changing limits to gamble more, it can be a sign to take a break and seek advice.
Responsible Gaming Tools
My Empire Casino provides responsible gaming features intended to help you manage time and spend. Availability may vary depending on your account configuration and how you access the website, but responsible gaming options commonly include:
- Account limits that allow you to restrict deposits and, where available, other spending controls
- Session and time management prompts, such as reality check notifications
- Cooling-off functionality to temporarily pause access for a defined period
- Self-exclusion options to block account access for longer periods
- Account history and transaction views to help you monitor deposits, withdrawals, and gameplay over time
- Information pages and guidance that explain safer gambling and how to access help
If you are unsure which tools are available to you, review the responsible gaming settings within your account area. Choosing tools in advance, before play begins, can make it easier to stay within boundaries.
Support and Assistance
If gambling becomes difficult to control, consider seeking professional help. Speaking with a qualified counsellor can provide practical strategies and confidential support, and it may help to involve a trusted friend or family member.
You can also contact My Empire Casino customer support to ask about responsible gaming controls and account options at [email protected].
For independent external support services in Australia, the following resources can help. These organisations are not partners of My Empire Casino and are not operated by us:
- Gambling Help Online - information, counselling, and support options
- Australian Government - Gambling Support Services - service directories and support information
You can also contact the National Gambling Helpline on 1800 858 858. This is a free and confidential support service for people affected by gambling, including family members and friends.
Underage Gambling
My Empire Casino is intended for adults only. Only individuals aged 18 or older may use the website.
Underage gambling can cause significant harm and may be linked to long-term gambling-related issues. We encourage parents and guardians to supervise device access, secure payment methods, and talk openly about the risks of gambling.
If you believe a minor has gained access to gambling services using your details or device, act immediately by changing passwords, restricting device access, and seeking further assistance and advice.
Parental Controls
Parental controls and device-level restrictions can reduce the risk of underage access. These tools work best when combined with secure account practices and active supervision.
Practical steps you can take include:
- Use device and operating system controls to restrict access to gambling content
- Create separate user profiles for children and protect adult profiles with strong passwords
- Enable app store purchase restrictions and require authentication for downloads
- Do not share banking details, cards, or e-wallet credentials on shared devices
- Log out after each session and avoid saving passwords on shared browsers
Where appropriate, discuss gambling as an adult activity, explain that outcomes are random, and reinforce that gambling should never be seen as a way to earn money.
Tips for Staying in Control
Responsible play is easier when you plan ahead. The following tips can help you keep gambling within healthy limits while using My Empire Casino.
- Set a budget using disposable income only and treat it as entertainment spending
- Decide on a time limit before you start and stop when the time ends
- Use deposit limits, loss limits, and reality checks to support your decisions
- Take regular breaks and avoid long sessions, especially late at night
- Do not chase losses - accept losses as part of gambling and walk away
- Avoid gambling when stressed, upset, tired, or under the influence of alcohol or drugs
- Balance gambling with other activities, social time, and responsibilities
- Keep track of spending and check your account history to stay aware of patterns
- If you feel play is no longer fun, consider a cooling-off period or self-exclusion
If you need stronger support, reaching out early can make a meaningful difference. My Empire Casino encourages you to choose the option that best protects your wellbeing.
Changes to This Policy
My Empire Casino may update this Responsible Gaming page from time to time to reflect changes to our website features, operational practices, or guidance on safer gambling. Updates are intended to improve clarity and usefulness for customers.
We encourage you to review this page periodically so you remain aware of the tools and information available. Continued use of the website after an update means you accept the revised version of this Responsible Gaming page.
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