My Empire Casino Terms & Conditions
These Terms and Conditions govern your access to and use of the My Empire Casino website, games, promotions, and related services (together, the Services). By creating an account or using the Services, you agree to be bound by these Terms and Conditions.
Gambling should always be viewed as entertainment, not as a way to make money. Please read this page carefully so you understand your rights and responsibilities when playing at My Empire Casino from Australia or any other location where you choose to access the Services.
Acceptance of Terms
By accessing the Services, you confirm that you have read, understood, and agree to these Terms and Conditions, along with any rules displayed within specific games or promotions. If you do not agree, you must not use the Services.
Where additional terms apply (for example, a promotion’s specific conditions), those additional terms form part of your agreement with My Empire Casino. In the event of a conflict, the promotion or game-specific rules will apply to that specific subject matter.
Eligibility
You may only use the Services if you are legally permitted to do so in your place of residence and in the location from which you access the Services. It is your responsibility to ensure that your participation is lawful.
Use of the Services is strictly limited to individuals aged 18+ or older. My Empire Casino may request proof of age at any time and may restrict or close accounts where eligibility cannot be confirmed.
Account Registration
To play for real money, you must create an account and provide accurate, complete, and up-to-date information. You must not register on behalf of another person.
You are responsible for maintaining the confidentiality of your login credentials and for all activity on your account. If you believe your account has been accessed without authorisation, you should stop using the Services and take steps to secure your credentials.
- One account per person, household, device, and shared funding source may be permitted, subject to checks designed to prevent misuse.
- Details such as name, date of birth, and contact information must match your identity documents.
- Accounts opened with false or misleading information may be suspended or closed.
Verification
My Empire Casino may carry out verification checks to confirm your identity, age, and payment method ownership. These checks may occur at registration, prior to withdrawals, or at other times when needed.
You agree to provide documents and information promptly upon request. If verification is not completed, My Empire Casino may restrict account functionality, decline transactions, withhold withdrawals until checks are completed, or close the account where appropriate.
- Identity verification may include government-issued photo ID and proof of address.
- Payment method verification may include confirmation that you are the legitimate account holder.
- Enhanced checks may apply where required to manage risk, prevent fraud, or meet compliance obligations.
Deposits
Deposits must be made using payment methods available on the website and, where applicable, in your own name. My Empire Casino may set minimum and maximum deposit values from time to time, depending on the payment method and operational factors.
It is your responsibility to ensure that deposited funds are available and that you have permission to use the chosen payment method. Deposits may be subject to processing checks and may not be credited instantly in all cases.
- Do not deposit funds you cannot afford to lose.
- Any bank or payment provider fees are your responsibility unless stated otherwise on the website.
- Reversed, charged back, or otherwise cancelled deposits may result in account restrictions and recovery actions.
Withdrawals
Withdrawals are generally processed to the same payment method used for deposits, where feasible, and in line with internal risk controls. Additional information or verification may be required before a withdrawal is approved.
My Empire Casino may decline or delay a withdrawal request where there are reasonable grounds to suspect fraud, misuse of bonuses, breach of these Terms and Conditions, or where verification is incomplete. Withdrawals may be reviewed to ensure gameplay and transactions are consistent with fair use and applicable rules.
- Withdrawals may be subject to minimum amounts and method-specific processing times shown on the website.
- If a payment method is no longer available, an alternative method may be used following checks.
- Where required, My Empire Casino may apply anti-fraud controls, including checks on source of funds.
Bonuses
Promotional offers at My Empire Casino are optional and may include bonus funds, free spins, cashback, or other benefits. Each offer may have its own eligibility rules, time limits, and wagering or contribution requirements which will be displayed with the promotion.
My Empire Casino may refuse, limit, or withdraw a bonus where there is evidence of misuse or where the promotion is not intended for a particular player segment. Promotions may not be available in all jurisdictions and may be limited for risk and compliance reasons.
- Only one bonus per player or per promotional group may be allowed, unless the promotion states otherwise.
- Bonus funds may be subject to wagering requirements before withdrawal of associated winnings is permitted.
- Some games may contribute differently to wagering requirements, or may be excluded, as shown in the promotion terms.
- My Empire Casino may cancel bonus-related winnings where prohibited strategies, manipulation, or prohibited activities are identified.
Acceptable Use
You agree to use the Services in a lawful, personal, and non-commercial manner. You must not use the Services in a way that could interfere with other players’ access or the normal operation of the website.
- Use the Services only for your own entertainment and gameplay.
- Comply with game rules and any instructions or notices presented on the website.
- Provide truthful information and maintain your account details.
- Use responsible gambling tools where needed and take breaks if play is no longer enjoyable.
Prohibited Activities
My Empire Casino takes game integrity and player protection seriously. Any activity that undermines fair play, security, or compliance may result in restrictions, suspension, closure, or other actions as described in these Terms and Conditions.
- Fraud, chargebacks, or attempted payment reversals to avoid legitimate obligations.
- Collusion, chip dumping, or coordinated play designed to gain an unfair advantage.
- Use of bots, scripts, automation, or software that influences outcomes or exploits the Services.
- Exploitation of errors, loopholes, or malfunctioning features, including failure to report such issues promptly.
- Opening multiple accounts to access bonuses, evade restrictions, or manipulate promotions.
- Harassment, abusive communications, or threats directed at staff or other players.
- Any attempt to access, modify, or disrupt the website, systems, or data without authorisation.
Intellectual Property
All content made available through the Services, including logos, text, design elements, software, and game interfaces, is owned by or licensed to My Empire Casino and is protected by applicable intellectual property laws.
You may view and use the content only for your personal, non-commercial use in connection with the Services. You must not copy, distribute, modify, reverse engineer, or create derivative works from any portion of the Services except where such restriction is not permitted by law.
Limitation of Liability
The Services are provided on an as-is and as-available basis. While My Empire Casino takes reasonable steps to maintain stable and secure operations, uninterrupted access cannot be guaranteed and temporary outages may occur for maintenance, updates, or reasons outside of control.
To the extent permitted by law, My Empire Casino will not be liable for losses arising from events beyond its reasonable control, including service interruptions, delays, communication failures, or third-party payment processing issues. Nothing in these Terms and Conditions limits liability where it cannot be excluded under applicable consumer protection laws.
Account Suspension
My Empire Casino may suspend, restrict, or close your account if it reasonably believes you have breached these Terms and Conditions, if verification cannot be completed, if there is suspected fraud or unlawful activity, or if continued access presents risk to the platform or other players.
Where an account is suspended, access to gameplay and transactions may be limited while checks are completed. Funds may be held during an investigation where permitted and necessary to protect the integrity of the Services and to comply with applicable obligations.
Privacy
My Empire Casino processes personal information to provide the Services, manage accounts, process payments, conduct verification, prevent fraud, and support responsible gambling measures. Details of how information is collected and used are described in the privacy information made available on the website.
By using the Services, you acknowledge that operational communications may be sent to you (such as security notices and account-related messages). Marketing preferences may be managed through the options provided on the website where available.
Responsible Gambling
My Empire Casino supports responsible gambling and encourages players to treat gambling as a form of entertainment rather than a financial solution. If you feel that gambling is affecting your wellbeing, you should consider taking a break and using available safeguards.
- Set personal limits on time and spending before you start playing.
- Do not chase losses and avoid increasing stakes to recover money.
- Take regular breaks and use cooling-off options if they are available on your account.
- Seek independent support if gambling becomes difficult to control.
Amendments
My Empire Casino may update these Terms and Conditions from time to time to reflect changes to the Services, operational practices, or legal and compliance requirements. Updated terms will be made available on the website.
Where changes are material, My Empire Casino may take additional steps to notify players, such as providing an in-account notice. Continued use of the Services after an update becomes effective indicates acceptance of the revised Terms and Conditions.
Contact Information
For questions about these Terms and Conditions or your account, you can contact My Empire Casino customer support at [email protected].
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